User Guide

 

Getting Technical Support

 

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Your control panel comes with an integrated support center that allows you to communicate your problems to the technical support using a web browser.

 

Sending Trouble Tickets

To report a problem, do the following:

  1. Select Make a Ticket link in the Support Center menu.
  2. On the page that appears, compose the problem report:

    • Title: the subject of your trouble ticket message.
    • E-mail: your e-mail address. It is required if you want to receive an e-mail confirmation that your trouble ticket was received by the technical support.
    • Web Only: check this box if you do not want to receive the e-mail confirmation.
    • Priority: state how important or urgent it is for you to have this problem taken care of.
  3. Click Submit. Your ticket will be sent to the technical support.

Alternatively, you can launch the trouble ticket composer from virtually any place in your control panel:

 

Following Up Trouble Tickets

To see your trouble tickets and answers to them, do the following:

  1. Select Trouble Tickets link in the Support Center menu.
  2. On the Trouble Tickets page that appears, click column headers to sort your trouble tickets:
  3. Click the corresponding trouble ticket title.
  4. Enter a follow-up trouble ticket in the box that appears:

 

Closing Trouble Tickets

You can close a trouble ticket by clicking the Close link on its right. Closed trouble tickets are unavailable for your viewing.


Related Docs:  

Mailboxes



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