At Speedy Puppy, you can
check your email using mail clients that use POP3 or IMAP,
or you can use our Webmail system and check your email through
a web browser.
What is a Mail Client?
Also referred to as an "email client" or "email
program", this is the program on your computer used to
send and receive email. Once you have configured your email
program with the correct incoming and outgoing server settings,
it will call up the correct servers to retrieve your incoming
messages and send your outgoing messages. Some examples are
Eudora, Microsoft Outlook, Entourage, and Pegasus.
What are POP/IMAP/SMTP and Webmail?
POP3: (Post Office Protocol 3) The standard
type of mail server used in combination with an email program.
When you use POP3 email account, all of your email messages
will be stored on the Speedy Puppy servers for you until you
retrieve your mail through an email client. Once you have
checked (downloaded) your messages, they will no longer be
on the server.
IMAP: IMAP was created to allow users to
access their mail from several locations. When you are using
IMAP, your email client only has a view of the email boxes.
The actual email is kept on the server so that you can see
it from any computer. This is ideal if you need to check your
mail from work and also from home.
SMTP: (Simple Mail Transfer Protocol) SMTP
protocol is used to send email. Your email client uses either
POP3 or IMAP to receive messages, but it uses SMTP
to send them.
Webmail: Webmail is an email client, but
it's used through a web browser. Like IMAP, it allows you
to see your mail from many locations, but with webmail you
don't need to set up a mail client. You just bring up a web
browser and log in. At Speedy Puppy, our Webmail program is
an IMAP client, so all your mail is visible from Webmail exactly
as if you were viewing it in your IMAP mail client. You can
log into Webmail through the web page at http://www.speedypuppy.net
by clicking on User Login.
POP3 and IMAP Email clients traditionally send passwords
to the server to log you in using clear text. This creates
a security problem, because malicious people can see that
password going across the Internet if they care to look.
Speedy Puppy Internet supports SSL encryption for all mail
operations. If your client supports SSL, all you need to do
is turn it on and your passwords will be protected. SSL operates
at a different port from non-SSL mail. In most cases your
mail client will be aware of that, and will automatically
switch to the proper port. In some cases you may need to tell
your email client which port to use. Be sure to check the
ports that your email client uses when you turn on SSL. Usually
they are shown on the same screen where you turned on SSL
in the first place. If you need assistance finding the location
for these ports, see the document for your individual mail
client below. The traditional SSL ports (and the ones we use
at Speedy Puppy) are:
In addition, if you use Webmail, your passwords are protected
because Speedy Puppy webmail operates using SSL web protocols,
as seen by the use of https: instead of http: at the beginning
of web addresses.
In order to prevent our servers from being abused by unscrupulous
Internet marketers (by relaying spam off of them), Speedy
Puppy has instituted several measures. One of these is the
use of SMTP Authentication. With SMTP Authentication, email
clients cannot send email using our SMTP server unless they
log into it with a user name and a password. Modern email
clients all have a place to turn on and configure SMTP Authentication.
Each email user has a username and password that is the same
one they use to check their email using POP3 or IMAP.
Another measure we use is the inclusion of information in
the email header. Every message that goes out through Speedy
Puppy servers has a header line that states what account was
used to send it, and the IP address that it was sent from.
So in the event of marketers signing up for an account and
simply sending mail through that, we can find out who they
are and shut them down.
For the protection of our legitimate customers, Speedy Puppy
will not tolerate abuse of the mail system.
Setting up your mail client
To configure your mail client, you need to know your
POP3/IMAP and SMTP servers. To find them out, select Mail
Info in the Mail Info menu of your control panel.
Your email address is your mail account user name. Note that
this is the entire address, so email@example.com,
rather than just support. Note that email addresses are not
case-sensitive, but passwords are. So be sure to remember
which letters are upper-case and which are lower-case in your
For help with specific email clients, click
on your client below: